Encryption in transit and storage
We use TLS 1.3 for transmission where supported. Stored credentials are protected with AES-256 encryption and are not kept in ordinary email or shared documents.
Database software privacy policy
Privacy Policy
Your data privacy is as important to us as the databases we manage. This policy explains how Cooper Group collects, uses, and protects information shared through our website and client engagements.
Effective January 15, 2025. By using our website or services, you agree to the practices described here.
Information use
What We Collect and Why
We collect only the information needed to answer a request, provide database support, keep the site dependable, or meet a legal duty.
Contact forms and demo requests
A form may ask for your name, work email, phone number, company, and a description of your database needs. We use those details to reply, prepare a relevant discussion, and keep a record of your request. We do not add your details to unrelated marketing lists without your permission.
Technical data and site analytics
Our hosting and analytics tools may record your IP address, browser type, device details, referring page, and pages viewed. This information helps us detect errors, understand site use, and protect forms from abuse. Analytics records are reviewed in aggregate where practical.
Client database credentials
During a support engagement, you may provide connection details, access tokens, schema information, or sample records. We use them only for the agreed work, keep access limited to authorized personnel, and ask clients to remove or rotate credentials when the engagement ends. Please send test records whenever real sensitive records are not required.
Cookies and similar technologies
Essential cookies may keep forms and site preferences working. Optional analytics cookies are used only where enabled by the site configuration. You can limit cookies in your browser settings, clear existing cookies, or use your browser's privacy controls. Blocking essential cookies may affect some functions.
Madison Wisconsin IT security
How We Protect Your Information
Controls are chosen for the kind of information involved. Sensitive records receive tighter handling than an ordinary website inquiry.
Restricted access
Only authorized personnel with a work need can view client information. Access is assigned by role and reviewed as project responsibilities change.
Response and review
We maintain an incident response process, assess reported events promptly, and notify affected clients when required. Regular third-party security audits help test our safeguards.
A clear boundary: Cooper Group does not share client data with third parties without explicit consent, except when disclosure is required by law or needed to protect people, systems, or legal rights.
US data compliance
Your Rights Under US Law
Rights depend on your location, the information involved, and the service relationship. We will explain the applicable process when you contact us.
- California residents: CCPA rights may include access, deletion, correction, and opting out of certain data sharing. We do not sell client information.
- Healthcare clients: HIPAA business associate terms apply where the engagement and information meet HIPAA requirements. A written agreement will define those duties.
- Access and correction: You may ask what personal information we hold, request a correction, or ask about deletion where retention is not legally required.
- Privacy inquiries: Send a request to info@coopergroup.com and include enough detail for us to identify the relevant account or engagement.
Changes to This Policy
We will post the revised effective date here and notify active clients of material changes by email. Archived versions are available upon request.